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Shipping Policy

Welcome to Cute Keycaps! We’re delighted to have you as a valued customer, and we want to ensure that your shopping experience is as smooth and enjoyable as possible. Here’s our Shipping Policy to provide you with all the information you need regarding the shipment of your order.

1. Processing Time:

  • Once your order is placed, please allow 1-3 business days for order processing. During peak seasons or special promotions, processing times may be slightly extended, but we always strive to get your order ready as swiftly as possible.

2. Shipping Methods:

  • We offer a variety of shipping options to accommodate your needs, including standard and expedited shipping. You can select your preferred shipping method during the checkout process.

3. Estimated Delivery Times:

  • The estimated delivery times can vary based on your location and the chosen shipping method.
  • Standard Shipping: Typically takes 9-15 business days.
  • Expedited Shipping: Generally arrives in 7-9 business days.
  • Please note that delivery times may be subject to delays due to unforeseen circumstances such as extreme weather conditions or issues beyond our control.

4. Shipping Costs:

  • We Offer Free International Shipping.

5. International Shipping:

  • We Offer Free International Shipping Enjoy.

6. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package.

7. Order Changes and Cancellations:

  • If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, changes may not be possible.

8. Undeliverable Packages:

  • In the event that a package is undeliverable due to an incorrect shipping address or other issues, it may be returned to us. Please ensure that your shipping information is accurate to avoid this situation. If a package is returned to us, we will contact you to arrange re-shipment.

9. Lost or Damaged Items:

  • If your order arrives damaged or goes missing during transit, please contact our customer support team immediately. We will work to resolve the issue and ensure you receive your order in good condition.

Cute Keycaps is committed to providing you with high-quality products and exceptional service. If you have any questions or require further assistance with your shipping-related concerns, please don’t hesitate to contact our customer support team. Thank you for choosing Cute Keycaps for your keyboard customization needs!