Refund Policy

At Cute Keycaps, we value your satisfaction and aim to provide you with high-quality products and exceptional service. However, we understand that there may be circumstances where a refund is necessary. Please review our Refund Policy to understand the terms and conditions under which we offer refunds.

1. Eligibility for Refunds:

• You may be eligible for a refund under the following conditions:
  • You received a damaged or defective product.
  • The product you received differs significantly from the description on our website.
  • Your order was lost during transit, and it cannot be located or delivered.

2. Initiating a Refund:

• To request a refund, please contact our customer support team within 14 days of receiving your order. You can reach us through our designated contact channels, which can be found on our website.

3. Refund Process:

• Once your refund request is received and approved, we will process the refund in the following manner:
  • If you paid by credit card, the refund will be credited to the original card used for payment.
  • If you paid via another payment method, we will work with you to arrange a suitable refund method.

4. Return of Merchandise:

• In some cases, we may request that you return the product for inspection. If this is necessary, we will provide you with instructions for the return process. Please make sure to follow these instructions to facilitate the refund process.

5. Non-Refundable Situations:

• Please note that the following situations are typically not eligible for refunds:
  • Change of mind or personal preference.
  • Items returned without prior approval or beyond the specified return period.
  • Items that are not in their original condition, are damaged due to misuse, or are missing parts.

6. Processing Time:

• The time it takes to process a refund may vary, but we aim to complete the process as quickly as possible, usually within 7-14 business days from the approval of your refund request.

7. Contact Us:

• If you have any questions, concerns, or require assistance regarding refunds, please don’t hesitate to contact our customer support team. We are here to help you through the process.

8. Policy Updates:

• We may make changes to our Refund Policy. Any updates will be posted on our website, and it’s your responsibility to review this policy periodically.

Cute Keycaps is committed to ensuring that you have a satisfactory shopping experience. We appreciate your trust in us and strive to address any issues promptly and fairly according to this Refund Policy. Thank you for choosing Cute Keycaps for your keyboard customization needs!